ESPO Systems is proud to offer our ESPO Supplemental Support Services (ESSS) for the Forcepoint family of security solutions. This program provides customers access to Forcepoint-centric ESPO Engineers that can aid and assist in everything from break-fix issues to policy refinement and management to training via our signature Knowledge Transfer Process.
ESSS is a 16-hour block of time that can be used in increments of 2 hours, 4 hours or 8 hours over a 6 month period. Customers will have one-on-one time with a Forcepoint-centric ESPO Engineer. Additionally, all sessions can be recorded for future reference. Topics covered are custom to the needs of the customer.
Services can be used for:
- Break-Fix Support: ESSS can be used to help with break-fix issues when support
response is critical.
- Post Install Tuning: ESSS can be used to fine-tune product settings and
- Policy Management: ESSS can be used to develop and maintain policy management /
identify best practices
- Health Check: ESSS can be used to identify and/or fix any weak points of an
environment’s security posture
**Update: Spring 2014: ESPO ESSS program opened up to all other Solutions (e.g. Palo Alto and Fortinet...) customers with product specialized engineers.